Welcome to the Fabelinds FAQ page! We’ve put together answers to the questions we get most often so you can shop with confidence. If you ever need a hand, we're always here to help.
1. How long does shipping take?
Our team handles orders within 1–2 business days, and once shipped, most packages arrive in about 6–8 business days. Overall, you can expect your order to reach you in roughly 7–10 business days.
2. Do you offer free shipping?
Yes! We’re happy to offer free shipping on qualifying orders, depending on your location and promotions active at the time.
3. Where is Fabelinds based?
Fabelinds operates from 13620 The Gore Road, Bolton, Ontario, P1B 5N7, Canada. We’re an online-first pet store, which helps us keep prices fair and our selection wide.
4. What if the product arrives damaged or defective?
If something shows up broken, damaged, or not working as it should, don’t worry — we’ll replace it at no cost. Just reach out within 30 days, and we’ll take care of it.
5. Can I cancel my order after placing it?
Yes — but only within 24 hours of placing your order. After that, the order may already be processing or shipped.
6. What is your return policy?
We offer easy 30-day returns. If something isn’t right, simply contact us and we’ll guide you through the process.
7. When will I receive my refund?
Once we receive and inspect your returned item, refunds usually show up on your original payment method within 7 business days, depending on your bank.
8. Do your products come with a warranty?
Yes — all Fabelinds products come with a 30-day guarantee for peace of mind.
9. How can I contact customer support?
You can reach our team anytime through the Contact Us page or email us at: 📧 fabelindsinfo@gmail.com 📞 416-254-5389
10. Do you ship internationally?
At the moment, we only ship to select regions. More locations will be added soon.
11. Do you have a physical store?
No, we’re online-only — this allows us to offer better pricing and faster service.
12. Can I place a bulk or wholesale order?
Yes, absolutely. Just send us a message and we’ll be happy to help.
13. How do exchanges work?
If you need a different size, color, or product, just contact us — we’ll walk you through it.
14. How can I track my order?
Once your order ships, you’ll receive a tracking link by email. You can also use the Track Your Order page on our website anytime.
Contact Information
Store Name: Fabelinds Address: 13620 The Gore Road, Bolton, Ontario, P1B 5N7, Canada Email:fabelindsinfo@gmail.com Phone: 416-254-5389 Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
We do our best to answer emails within 1–2 business days.
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